Service Charges

Your service charge is collected by S4B.

S4B is also your day-to-day contact for any queries you have about your service charge.

Leaseholders should quote the account number on all payments.

Your service charge is reviewed annually in March.

In accordance with your lease terms, Manchester City Council levy a service charge on each of their leasehold developments where communal services are provided.   The purpose of the service charge is to pay your share towards the cost of running and managing the buildings.  The lease requires you to pay the service charge to S4B and says broadly what services we will provide in return.

Service charges cover the cost of maintaining the building in which you live and typically, these are:

  • Communal Repairs and maintenance of the scheme; maintenance of lifts, entrance gates, fire alarm and emergency lighting, communal electricity charges, in respect of lighting, external gates etc
  • Grounds maintenance; communal cleaning and window cleaning;
  • Buildings insurance; cyclical fund for the redecoration of the exterior building along with any communal internal areas; administration, audit and management fees.

Service charge years run from 1st April to the following 31st March, although some leases differ from this.

By law Manchester City Council may only recover costs that they have reasonably incurred for works and services of a satisfactory standard or services ie major works programmes/costings being built into a sinking fund.

How to pay your Service Charge

Direct Debit

This is a quick and easy way to pay your service charge.  Please call 0300 555 0128 and we can set this up over the telephone or you can request a direct debit form to be sent to you.

Standing Order

If you have been paying Manchester City Council previously you will need to cancel your standing order with your bank and set up a new standing order with our details.  Please call us on 0300 555 0128 to request a standing order form.  Please complete this and return it to your bank/building society.

Payment Card

Using your service charge payment card you can pay cash, debit/credit card at any Paypoint outlet.

By Phone

Using a debit/credit card we can take payments over the telephone during office opening hours (9.00 am – 5.00 pm).  Please call us on 0300 555 0128.  Alternatively you can pay 24 hours a day by calling 0844 557 8321.


You can make a payment on line at using a debit/credit card.  Please ensure you have your 10 digit reference number available when using this service.


You can also send a cheque to S4B Housing Office, 15 Brunswick Street, Manchester M13 9SU.  Please ensure you write your name, address and leaseholder account number on the reverse.  Please send your cheque in advance as there is a delay in crediting this to accounts.

Please contact us for more information