Comments, compliments & complaints

Here at S4B, we aim to provide the best possible service at all times, so we always welcome your feedback.

We want to know when we have done something well, so that we can continue to provide the best service we can to our customers.

If we don’t get things right we want to know about it so we can put things right. We treat any complaints very seriously. Read our complaints procedure here.

To make a comment, compliment or complaint, please get in touch.

Housing Ombudsman self-assessment
As members of the Housing Ombudsman complaints scheme, we have completed a self-assessment against their new complaints handling code which is a requirement of our membership with them.

Any identified actions required to ensure we are compliant with their code, was completed by 31 March 2021.

For more details on visit Complaint Handling Code – Housing Ombudsman (

The Self assessment is attached below.