Comments, compliments & complaints

Here at S4B, we aim to provide the best possible service at all times, so we always welcome your feedback.

We want to know when we have done something well, so that we can continue to provide the best service we can to our customers.

If we don’t get things right we want to know about it so we can put things right. We treat any complaints very seriously. Read our complaints and compliments policy here.

To make a comment, compliment or complaint, please get in touch. Tell us about your complaint to allow us the opportunity to resolve things as quickly as possible. Or if you think a particular member of the team has done something well, please tell us about that too and nominate them for a WOW AWARD, so they get the recognition they deserve.

Housing Ombudsman self-assessment
As members of the Housing Ombudsman complaints scheme, your landlord Manchester City Council, have completed a self-assessment against their new complaints handling code, which is a requirement of the membership.

Any identified actions required to ensure they are compliant with their code have been reviewed in May 2023. For more information visit Complaint Handling Code – Housing Ombudsman.

The Housing Ombudsman also encourages landlords (and their managing agents) to have a
policy in place to help manage complainants who present unacceptable behaviours.

The Complaints and Compliments Policy, Self-Assessment and Unacceptable Behaviour Policy are attached below.