TSM – Tenant Satisfaction Measures

In April 2023, the Regulator of Social Housing introduced changed the way we carry out satisfaction surveys with social housing tenants. The S4B Satisfaction Survey now follows set questions provided by the regulator and Manchester City Council.

The survey is facilitated by Onward Homes’ S4B Housing Management Team with technical support being provided by Onward Homes’ Analytics and Insight Team.  

Here are the results of four key areas of the survey for 2024: 

Overall Satisfaction for Services provided by S4B
This is a contractual measure for S4B.
2024 – 89.29%. 
2023 – 86.27%
(KPI target set of 83% in 2024)

Satisfaction for Opportunities available for Resident Involvement in Brunswick
2024 – 84.15%
2023 – 91.57%
(KPI target of 70% in 2024)

Satisfaction for Communal Area Management
2024 – 80.77% 
2023 – 79.33%

Satisfaction of Neighbourhood Management
2024 – 82.28%
2023 – 74.58%

Read the 2024 report in full here. 

View the results of the 2023 survey here:
– summary document 
– full report document  

S4B and other PFI areas form part of the overall results for Manchester City Council (MCC) 
Here are the results.

For more information send a WhatsApp message to 07500 065 270, email info@s4bmanchester.co.uk give us a call 0300 555 0128 or call into the S4B housing office.