Damp and mould can happen in any home. But it is more likely to happen in some homes than in others. Looking out for signs of it happening, and reporting it to us quickly where it is found, is really important.

If you notice any damp or mould in your home, please get in touch with us straightaway. For some people, mould can cause or aggravate health issues – so don’t delay, contact us immediately.

There are different kinds of Damp and Mould and they can look quite different, so take a look at this visual guide to help you spot anything in your home that needs attention.

Our team is on hand to help with damp and mould and we will respond as quickly as possible to your queries.

How do I report damp and mould?

Damp and mould gets worse if it is left untreated, so if you spot this in your home please let us know as soon as possible. For help or information, or to report issues you can:

What causes damp and mould?

There are three different reasons why damp and mould can occur in the home. These are:

  • Rising damp: This occurs when moisture comes through the foundations of a property, passes through the damp course and comes into the brickwork itself.
  • Penetration: This could be because of a failure in the building itself, for example a roof leak or the pointing coming out of the brickwork allowing excess moisture into the property.
  • Condensation: Air can hold moisture and the warmer the air, the more moisture it can hold. If humid air is cooled by contact with cold surfaces, such as walls, windows or mirrors, the moisture condenses into water droplets known as condensation. Mould can often occur if condensation is left untreated for too long.

Our team will treat any incident of Damp and Mould and will work on providing a solution to prevent damp and mould occurring again. In many cases, sorting it out properly will require some sort of work in your home, which we will carry out as quickly as possible.