S4B is open for business. Our well-established safe systems of working mean that we can continue to provide most of your services effectively and safely.
The new national lockdown will present fresh challenges. Our capacity to provide services will be tested in the weeks ahead. In some cases, this could lead to services being reduced temporarily. If this happens, we will let you know. We will always do everything we can to provide the best possible services, safely and in line with all relevant guidance.
S4B is currently continuing to deliver services for all of our customers. So, if you need to contact us about something, please do. The S4B office is closed except for pre-booked appointments for everyone’s safety.
Delivering Repairs Safely
With the announcement of a new national lockdown, our established safe systems of working allow us to continue to provide you with a safe repair service. We are still prioritising emergency repairs but can also take new routine repair requests on an appointment basis.
As our local suppliers adapt to the new lockdown, we may experience some limitations on the availability of materials and resources. It could be that some delays occur, especially if a job is larger, more complex or requires supplies that are harder to secure. Our frontline teams are working hard to meet demand but some repairs may take a little longer than expected to complete. We will keep you informed of updates if your repair is delayed or the appointment needs to be changed.
We will provide further updates as the situation evolves.
Need Support? Contact us.
S4B is here to support vulnerable customers, as we have been throughout COVID.
People who are shielding or are otherwise defined as clinically extremely vulnerable must stay at home as much as possible and keep all contact with others to a minimum. We know that this makes life hard in lots of different ways. We can help by giving you someone to talk to and helping you get everyday essentials like food and access to support services.
We continue to provide essential services for our vulnerable customers to ensure their health and wellbeing and prevent isolation. When this brings us into contact with you, we will follow our tried and tested safe systems of working and use all appropriate PPE.
If you are feeling vulnerable, contact us. If it is money worries, you need help getting food or if you are just feeling lonely – call us and we will do everything we can to help.
Money troubles? Contact us.
We want you to be secure in your home, even if money becomes harder in the weeks ahead. No customer will be evicted as a result of hardship caused by coronavirus, where they are working with us to get their payments back on track.
S4B will work with any customer struggling to pay rent to make this manageable in the long term. We offer one-to-one advice and support on topics including access to benefits and managing household budgets.
If you are struggling to make your rent payments, it’s vital you let us know as soon as you can so we can work with you to set up an arrangement. The worst thing you can do is to stop making payments and not speak to us.
If you would like to speak to someone about your money or your rent payments, our Income & Financial Inclusion team is here to help. Please contact us.