The safety of our residents and colleagues is our number one priority. We are continuing to follow safe ways of working guidelines and all our operatives will continue to use personal protective equipment (PPE).

Need to book a repair?
You must tell us if you or anyone in your household has tested positive for COVID, self-isolating or awaiting the results of a COVID test, BEFORE booking any repairs.

We will let you know at that point if we can complete your repair request or not and if we are able to arrange a safe visit with COVID protection for staff and residents in place.

If we can carry out the repair with safe measures in place, remember to always keep two meters away from all persons not in your household, and try to wait in another room when the operative is attending your property. The operative will be up to date with the latest guidance on how to work safely.

If you have any routine repairs (those that are not an emergency), please report them preferably by email at or if you don’t have access to email, please telephone 0300 555 0128.

All emergency repairs can be reported to us on 0300 555 0128 (24-hours).

If you have any queries, please get in touch.