To all our customers, we hope you have a safe and enjoyable Christmas and best wishes for a healthy and happy 2020.

Here are some useful numbers and information you may need during the Christmas holidays.

S4B housing office opening times
Open – 9:00am-5:00pm
Monday 23rd December
Tuesday 24th December – Christmas Eve

Wednesday 25th December – Christmas Day
Thursday 26th December – Boxing Day

Open – 9:00am-5:00pm
Friday 27th December

Saturday 28th December
Sunday 29th December

Open – 9:00am-5:00pm
Monday 30th December
Tuesday 31st December – New Year’s Eve

Wednesday 1st January 2020 – New Year’s Day

Open – 9:00am-5:00pm
From Thursday 2nd January – Business as usual.

Useful numbers
For any emergency repairs, please continue to call 0300 555 0128 – select option 2 (24 hours).

Smell gas? 
If you smell gas or think there may be a gas leak (anytime).
Contact National Grid immediately.
Tel: 0800 111 999.

Any non-urgent repairs can be reported online or by emailing

For ASB or Domestic Violence emergencies, please call 999/101 in the first instance and report to 0300 555 0128 (option 1 24 Hours).

To report any issues on a building site during the Christmas period. this includes demolition sites, new build homes construction sites or unauthorised person(s) on a building site.
Tel: 0300 555 0128 24-hour line (select option 1).

High-rise blocks and maisonettes
Issues at high-rise or maisonettes – 24-hour emergency service.
Tel G4S: 07786 312 672.

Refuse and recycling
Your usual Friday bin collection will take place on Sunday 29 December
2019 and Saturday 4 January 2020.

Collections will return to normal after the festive period (Fridays).

All paper and cardboard, including gift wrapping, can be put into your blue bin. However anything with glitter is not recyclable, so please dispose of separately. During the Christmas period there will be additional waste, so please recycle, recycle, recycle wherever possible.

Your real Christmas trees can be recycled too.
Contact Biffa to arrange to have your real tree collected in January 2020.

And don’t forget, if you see anyone fly-tipping, you can report it, and help put a STOP to it.

Tel 0300 555 0128 or email

Let’s work together so we can look after where we live and be #ProudofBrunswick