Repairs

It is important to us that your home is kept in good repair and condition to ensure that it is well maintained, warm and safe.

To report a repair
All repairs can be reported 24-hours a day, 7-days a week, 365-days a year through the following channels:

Telephone: 0300 555 0128
WhatsApp:  07500065270
Email: info@s4bmanchester.co.uk
In person: Visit the S4B Housing Office, 15 Brunswick Street, Manchester M13 9SU (open Monday – Friday 9-5pm)

Emergency Repairs
Urgent problems which are a serious threat to health or safety are classified as ‘emergency repairs’. If you need to report an emergency repair, please call us immediately 0300 555 0128. OPTION 2

If you smell Gas, telephone Cadent immediately on 0800 111 999

Repair Timescales
When you report a repair we will ask you for some information so we can understand what type of repair is needed.

If the problem is causing a health and safety risk to you or anyone else the repair will be classified as an emergency and we will attend within 3 hours.

For all other repairs we will let you know the deadline date for fixing the problem. These deadlines are based on the level of urgency of the repair, so the more urgent the repair is the quicker we will attend.

Repair Appointments
When you contact us to report a repair, we will book an appointment time for you, which will be within the deadline date for fixing the repair. You will be offered a morning or afternoon appointment between the hours of 8am and 5pm Monday to Friday.

We won’t make appointments for emergency repairs. We will ask that you remain at home until the S4B Operative arrives. We will remind you of the appointment the day before we are due to visit and again when the S4B Operative is on their way (by text or phone).

S4B is committed to repairing 85% or more repairs on the first visit unless it’s not clear what the fault is and we need to do a pre-inspection. In a few cases, we might need to order a specialist part which may take a few extra days however we will always provide a temporary repair and make sure everything is safe.

Help us to help you
When you report a repair, please describe the problem in as much detail as possible to ensure we can quickly identify what repair is needed.

If you are unable to keep your repair appointment, please contact us 24-hours before we are due to visit on 0300 555 0128 Option 2 and we’ll arrange another appointment time for you.

If an S4B Operative cannot gain access to your home to carry out a repair, they will call you or leave a card asking you to contact them.

Our Pledge
Here at S4B, when a repair is carried out we will:

  • attempt to make your appointment at a convenient time
  • assess the repair and find the best solution
  • respect your home
  • clean up when the work is finished

Feedback
After a repair is completed, you will be asked to complete a short satisfaction form so we can continue to improve our service. If you would rather do this via a telephone call or in person at the S4B Housing Office, please let the S4B Operative know.