The Tenants Satisfaction Measures (TSM) survey for 2024 is out!
Complete yours here or call into the housing office to collect a paper copy. The deadline for completion and return is 1st December 2024.
In April 2023, the Regulator of Social Housing introduced changed the way we carry out satisfaction surveys with social housing tenants. The S4B Satisfaction Survey now follows set questions provided by the regulator and Manchester City Council.
It is important to note that this new survey takes a much broader view of all services and includes repairs, as well as a review of customer opinion of the neighbourhood services provided by S4B in Brunswick. Direct comparison with previous years will not be possible on many areas due to the changed format and audience.
If you have any questions, or would like some support to complete the form, then please get in touch. Send a WhatsApp message to 07500 065 270, email info@s4bmanchester.co.uk or call into the S4B housing office, 15 Brunswick Street, Manchester M13 9SU.