Coronavirus – information for customers

We appreciate what an uncertain and worrying time this is for our customers. We are continuing to monitor Government advice and are adapting our services accordingly to ensure we minimise risks to the health and safety of our customers and staff, whilst also trying to continue to deliver our services to you.

In line with Government guidance on social distancing that non-essential contact should be avoided where possible, we were advised to close the S4B housing office to visitors from 19th March. This may change shortly and we will keep you informed as and when the situation alters.

Social distancing 
Here at S4B we are still practising the two-metre social distancing rule to keep both colleagues and customers as safe as possible. We as a community work in close proximity with each other on a day-to-day basis so we are keeping to the two-metre social distancing rule. This will be reviewed periodically and we need to be sure we are keeping everyone as safe as possible. 

Test and Trace
Have you got a socialising journal? Can you retrace your steps?

It takes seconds to keep a record of who you’ve socialised with and where you’ve been.  It could be crucial to the NHS test and trace service and it could save lives.  

Not only do we need to take every precaution and follow the rules on social distancing, hand-washing and face coverings, we also need to play our part in NHS Test & Trace.

Here is a short video from the director of public health for Manchester, David Regan, along with some test and trace questions and answers.  

If you may have coronavirus, you must get a test.

Staying safe
What you can do – information here. Please make sure that you keep up to date with the latest government advice about what you should do if you or a member of your household displays any potential symptoms of Coronavirus.

If you or a member of you household should need to self-isolate please contact us immediately so that we can to tailor our service to you accordingly.

Repairs
Please continue to email any non-emergency repairs to us at info@s4bmanchester.co.uk which will be dealt with during office opening hours, Monday – Friday 9:00am-5:00pm.

Any emergency repairs, neighbourhood concerns or anti-social behaviour can be reported by telephoning 0300 555 0128 (24-hours).

We are experiencing high call volumes to our Customer Service Centre, so don’t forget you can access many of our services here on our website www.s4bmanchester.co.uk such as rent account enquiries, booking or amending a repair, and paying your rent online here.

Communicating
If you or anyone you know needs help translating this information or communicating with us – here are some useful links

Visit the  Doctors of the world website for COVID-19 information available in 60 different languages. 

Other information and support
The situation with Coronavirus is changing all the time, so we will continue to update you as things develop.

There are more pages in this section of the webiste (in the menu on the left of this page) for further advice and support with 

  • Repairs and Maintenance service
  • Health and well-being
  • Help and support
  • Money matters
  • Work and training opportunities
  • Safeguarding children and adults
  • Learning and fun stuff 

You can find the latest Government news and advice about Coronavirus on their website.

Getting in touch with S4B
S4B is here to help. For more information, or if you need advice, support or just someone to talk to, please get in touch –  please don’t suffer in silence. We are here to help. T 0300 555 0128 or E:info@s4bmanchester.co.uk

Thank you and please stay safe.