Coronavirus – information for customers

We appreciate what an uncertain and worrying time this is for our customers. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and staff whilst also trying to continue to deliver our services to you.

In line with Government guidance on social distancing that non-essential contact should be avoided where possible, we been advised to close the S4B housing office to visitors from 19th March.

Please email any non-emergency repairs to us at which will be dealt with during office opening hours, Monday – Friday 9:00am-5:00pm.

Any emergency repairs, neighbourhood concerns or anti-social behaviour can be reported by telephoning: 0300 555 0128 (24-hours).

Staff will continue to work in the neighbourhood and providing services but S4B is now avoiding face-to-face contact.

Thanks for your patience and understanding.

Your health and wellbeing
Please make sure that you keep up to date with the latest government advice about what you should do if you or a member of your household displays any potential symptoms of Coronavirus.

If you or a member of you household should need to self-isolate please contact us immediately so that we can to tailor our service to you accordingly.

We understand this is an anxious time for many of our customers, particularly those who are self-employed or whose job may be affected by measures taken to delay the spread of the virus. If you’re experiencing financial difficulties please contact us and we’ll do our very best to support you. Please don’t delay contacting us if you are in this situation or worried about falling into arrears.

You can:

Our service to you
Unless you have told us you are self-isolating, you can expect any appointments to go ahead as planned.

If you need us to visit you, for example carry out a repair, please be aware that we will call you beforehand to check your situation and ask you upon arrival whether you, or anyone in your household, has been affected by Coronavirus.

To protect our staff and other customers, unless it is an emergency, we will not visit you in your home during a period of self-isolation. We will however still carry out emergency repairs if safe to do so, and we will ask for your cooperation in taking sensible precautions.

As you would expect, as we will be seeking to prioritise emergency situations, there may be a negative impact on the speed of dealing with non-urgent repairs. If this happens, we would appreciate your patience and understanding. We will of course be doing all that we can to maintain our service to you all.

Over the coming weeks we are expecting high call volumes to our Customer Service Centre, so don’t forget you can access many of our services on our website such as rent account enquiries, booking or amending a repair, and paying your rent online here.

Keeping you updated
The situation with Coronavirus is changing all the time, so we will continue to update this page as things develop.

You can find the latest Government news and advice about Coronavirus on their website.

If you have any questions please email

Thank you and please stay safe.

How you can help others in the community

  • Think of others, consider your actions and be kind: People in every community will face the challenges of Coronavirus in some way – from needing basic provisions to help whilst they are unwell.
  • Connect and reach out to your neighbours: As self-isolation increases, we need to find new ways to stay connected and check in on one another for our physical and mental wellbeing. Share phone numbers and stay in touch.
  • Make the most of local online groups: Keep up-to-date, share information and be a positive part of your local community conversations.
  • Support vulnerable or isolated people: Different groups in our communities are at increased risk and social isolation and loneliness are key concerns for all ages. There are things you can do like volunteering for local support services or donating to food banks to help.
  • Share accurate information and advice: Support anyone who may be anxious about Coronavirus. Signpost them to the correct advice from Public Health England and encourage people to follow the correct hygiene practices.

If you or anyone you know needs help translating this information or communicating with us – here are some useful links

There is also this website with COVID-19 information available in 60 different languages. 

Should you find yourself in this very difficult position at this extremely challenging time, there is support and advice available here.

S4B are still here to help. If need help, advice, support or just someone to talk to, please get in touch – don’t suffer in silence. We are here to help. T 0300 555 0128 or E: