Customer Update

These are challenging times for our local households and communities. In response, S4B is taking positive action to make sure that you, our customers, are able to contact us so we can provide additional support where it is most needed.

Alongside our email address for all non emergency contact, website, our contact centre is open and our support team can be reached on 0300 555 0128.


Three positive steps we are taking to support you:

– S4B will continue with an emergency repairs service, making use of the very best safe-working practices to protect you in your own home.

– S4B will continue to provide an emergency 24/7 contact centre service and we will continue to offer contact centre hours from 9am to 5pm Monday to Friday. Our contact centre colleagues will hold the most up to date information regarding the availability of our services.

– S4B will continue to provide services as much as possible. Some services usually provided face to face will increasingly happen online or by phone. Our office staff are working from home using new technologies so you can still contact us.


Supporting you, our customers.

S4B is doing everything possible to keep our customers and communities connected and to make sure that they have what they need. We are aware that isolation will have a particular impact on our older or more vulnerable customers, and we will be contacting them regularly in the coming days and weeks. If you have concerns about isolated residents, please let us know and we’ll add them to the list of people we will contact.

We are sure that many of you will be joining in and volunteering to support your local communities too.


Talk to us about your rent

S4B understands that the current situation will impact household finances and we are doing everything we can to support you during this difficult time. Financial circumstances are very personal and different for everyone. Help available is changing daily, so please do advise us of any changes on or speak to us on 0300 555 0128 to discuss your circumstances with our financial inclusion officer.


We hope that you and your loved ones stay safe and well at this most difficult time.

Stay home and stay safe.

Read our customers FAQs here